Delivery & Returns
We want to ensure you extremely happy with our products and service. I’m sure there are many questions you need answers to whther that be about the product or service so we’ve put together popular questions and answers for you. Hopefully, you’ll what you’re looking for but failing that please feel to give us a call.
All orders will be dispatched within 24 hours between Monday – Friday. Once dispatched:
UK orders will be delivered within 3 working days.
EU orders will be delivered within 3-5 working days.
Worldwide orders will be delivered within 5 working days.
Once your order ships you will receive a confirmation by email with a link to your tracking number. If you have a NECTAR account, this link will also be available in the Order History section of your account menu. You can see the current status and location of your shipment, find out if your shipment has been delivered and who signed for it by copying and pasting your tracking number on UPS’s Tracking Page
If you find your Nectar product has a fault which affects the function of the product on arrival, then you are entitled to a replacement or a full refund (including the cost of shipping) within 14 days from the date of purchase. If you wish to return a product for other reasoning, we will accept ‘unused and unopened’ products within 14 days from the date of delivery with a 15% restocking fee.