• Home
  • Shop
    • Rosin Press
    • Pollen Press
  • Blog
Log in / Sign in

Lost password ?

0 0

No products in the wishlist.

View Wishlist

0 0
Shopping cart (0)
Subtotal: £0.00

View cartCheckout

Free shipping over £50

  • Home
  • Shop
    • Rosin Press
    • Pollen Press
  • Blog
Facebook Twitter Instagram Google plus Youtube Linkedin
0 0
0 Shopping Cart
Shopping cart (0)
Subtotal: £0.00

View cartCheckout

Free shipping over £50

Frequently Asked Questions

We want to ensure you extremely happy with our products and service. I’m sure there are many questions you need answers to whther that be about the product or service so we’ve put together popular questions and answers for you. Hopefully, you’ll what you’re looking for but failing that please feel to give us a call. 

How soon will I receive my order?
  • All orders will be dispatched within 24 hours between Monday – Friday. Once dispatched:
  • UK orders will be delivered within 1-2 working days.
  • EU orders will be delivered within 3-5 working days.
  • We do not currently ship worldwide
Can I track my order?

Once your order ships you will receive a confirmation by email with a link to your tracking number. If you have a NECTAR ROSIN PRESS account, this link will also be available in the Order History section of your account menu. You can see the current status and location of your shipment, find out if your shipment has been delivered and who signed for it by copying and pasting your tracking number on UPS’s Tracking Page

Do you deliver to PO Box addresses?

Yes

What packaging will my order be delivered in?

Your order will be shipped in discreet cardboard box packaging from the courier selected at check-out. No NECTAR Rosin Press logos are visible on the outside of the box.

What do I do if my parcel is lost?

Please contact NECTAR ROSIN PRESS via  info@nectarrosinpress.com. We’ll work with Amazon services to recover your shipment.
Please note: damaged or missing merchandise must be reported to us within 48 hours of the date of delivery. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our return/exchange policy. Please feel free to contact us with any questions regarding our policies.

What if my parcel is damaged?

Please check the condition of your parcel before you sign for it. If it’s at all damaged, don’t sign for it and hand it back to the courier to return to us. If you only discover that your parcel is damaged after it is delivered, please contact us via info@nectarrosinpress.com.
Please note: damaged or missing merchandise must be reported to us within 48 hours of the date of delivery. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our return/exchange policy. Please feel free to contact us with any questions regarding our policies.

Can I change my delivery address after my order has been shipped?

If you have received your tracking information by email we are unable to amend the delivery address. It may be possible to change your delivery information by contacting UPS’s customer support.

How long will it take to dispatch my order?

Orders will ship within 24 hours between Monday – Friday.

Where Do You Deliver?

UK & EU

What is your returns policy?

If any of our products have a fault which affects the product from functioning correctly, we can give you a replacement or a full refund (including the shipping costs) within 14 days from the date of purchase. 

If you have other reasons for returning your product we will only accept unused and unopened products within the the 14 days from the date of delivery, however, we will charge a 10% restocking fee. We will charge a 20% refurbishment fee  for used and opened products.

We believe in our products so much we will give you a free 2 year warranty with all purchases and lifetime support. Should product have any faults please contact us via WhatsApp (+44 20 3916 5216 ) or email us on info@nectarrosinpress.com

Free Shipping

On orders over £50.

2 Year Warranty

No hassle.

Checkout

Shop now.

24/7 Customer Support

Contact us.

  • NECTAR

    • About Us

    • Blog

    • Privacy Policy

    • Terms & Conditions

  • E-STORE

    • Pollen Press

    • Rosin Press

  • SUPPORT

    • FAQs

    • Delivery & Returns

    • Warranty Registration

    • Warranty FAQs

    • Contact us

SIGN UP TO OUR NEWSLETTER

For all our latest rosin press and dry herb tech news and insights please sign up to our wonderful newsletter!

    Nectar Rosin Press is a trading name of The Herb Convention Ltd (Company Number: 11017258) | All rights reserved.

    Home
    Shop
    0 Wishlist
    Account
    More
    More
    • Home
    • Shop
      • Rosin Press
      • Pollen Press
    • Blog