Frequently Asked Questions
We want to ensure you extremely happy with our products and service. I’m sure there are many questions you need answers to whther that be about the product or service so we’ve put together popular questions and answers for you. Hopefully, you’ll what you’re looking for but failing that please feel to give us a call.
- All orders will be dispatched within 24 hours between Monday – Friday. Once dispatched:
- UK orders will be delivered within 1-2 working days.
- EU orders will be delivered within 3-5 working days.
- We do not currently ship worldwide
Once your order ships you will receive a confirmation by email with a link to your tracking number. If you have a NECTAR ROSIN PRESS account, this link will also be available in the Order History section of your account menu. You can see the current status and location of your shipment, find out if your shipment has been delivered and who signed for it by copying and pasting your tracking number on UPS’s Tracking Page
Your order will be shipped in discreet cardboard box packaging from the courier selected at check-out. No NECTAR Rosin Press logos are visible on the outside of the box.
Please contact NECTAR ROSIN PRESS via info@nectarrosinpress.com. We’ll work with Amazon services to recover your shipment.
Please note: damaged or missing merchandise must be reported to us within 48 hours of the date of delivery. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our return/exchange policy. Please feel free to contact us with any questions regarding our policies.
Please check the condition of your parcel before you sign for it. If it’s at all damaged, don’t sign for it and hand it back to the courier to return to us. If you only discover that your parcel is damaged after it is delivered, please contact us via info@nectarrosinpress.com.
Please note: damaged or missing merchandise must be reported to us within 48 hours of the date of delivery. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our return/exchange policy. Please feel free to contact us with any questions regarding our policies.
If you have received your tracking information by email we are unable to amend the delivery address. It may be possible to change your delivery information by contacting UPS’s customer support.
Orders will ship within 24 hours between Monday – Friday.
UK & EU
If any of our products have a fault which affects the product from functioning correctly, we can give you a replacement or a full refund (including the shipping costs) within 14 days from the date of purchase.
If you have other reasons for returning your product we will only accept unused and unopened products within the the 14 days from the date of delivery, however, we will charge a 10% restocking fee. We will charge a 20% refurbishment fee for used and opened products.
We believe in our products so much we will give you a free 2 year warranty with all purchases and lifetime support. Should product have any faults please contact us via WhatsApp (+44 20 3916 5216 ) or email us on info@nectarrosinpress.com